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Get paid to think about travel

The travel industry is one of the most exciting and diverse industries to work in. The possibilities are endless!  This course will provide you with the latest practical and technical skills and knowledge to kick start your career in an ever changing travel and tourism industry. Learn about exciting new destinations, products and services, cruising and operating globally recognised reservation programs. You'll explore the latest travel trends, e-business and airfare creation. We will connect you to work alongside industry professionals to help you find your path in your new career!

TAFE Queensland East Coast were 2014 finalists in the AFTA National Travel Training Awards for best registered travel industry training institution. Our teachers are industry experienced to train you in customer service, communication, sales and marketing to bring out your passion to take your career anywhere in the world! Course details

Industry endorsed

University Pathways

Payment options

Student satisfaction



Key dates and info


Full time: 6 months / 2 days per week

Course details


  • Full Fee $5,100
  • Subsidised $2,772
  • Concession $1,996

Cost details

1300 656 188

No matter your question,
we are here to help!

How to enrol

Key dates

Mooloolaba 16 Jul 2018 Full time / 2 days per week Classroom

Entry requirements

Course Entry Requirements
There are no formal entry requirements for this course.

*Please note: additional restrictions or eligibility criteria may apply.


34 Lady Musgrave Drive
Mountain Creek QLD 4557

Resources required

Please see the relevant documents section for any relevant booklists, uniform and resource kit lists required for this course.

It is recommended that students have access to a reliable internet connection to access TAFE Queensland's East Coast's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.

This equipment and software is available for students to use at all TAFE Queensland locations.





Important Information

TAFE Queensland East Coast is very well connected to the travel industry as a member of the following industry bodies

QTIC & QTIC-Y - Queensland Tourism Industry Council & Generation Y
VSC - Visit Sunshine Coast


To achieve this qualification you will need to complete:
Core Competencies: 14
Elective Competencies: 3

SITTIND001 Source and use information on the tourism and travel industry Core
SITTTSL002 Access and interpret product information Core
SITTTSL003 Provide advice on international destinations Core
SITTTSL004 Provide advice on Australian destinations Core
SITTTSL005 Sell tourism products and services Core
SITTTSL006 Prepare quotations Core
SITTTSL008 Book supplier products and services Core
SITTTSL009 Process travel-related documentation Core
SITTTSL010 Use a computerised reservations or operations system Core
SITTTSL012 Construct normal international airfares Core
SITTTSL013 Construct promotional international airfares Core
SITXCCS006 Provide service to customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXWHS001 Participate in safe work practices Core
BSBFIA301 Maintain financial records Elective
SITTTSL016 Provide specialist advice on cruises Elective
SITXEBS001 Use social media in a business Elective


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland East Coast has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 188. We're here to help.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy funded by the Queensland Government towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • are 15 years or older and no longer in school
  • live in Queensland full time
  • are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • and don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.

Please note: As part of your enrolment into a Certificate 3 Guarantee program you will need to complete a student survey.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability.

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Payment options explained

Having trouble deciding what payment option is best for you? If you are unsure of what's right for you, or just want someone to talk it over with, call us on 1300 656 188. We're here to help.

Additional costs

The total advertised cost includes the cost of a non-refundable excursion ($350) and a TAFE Polo Shirt ($35). Please refer to the Resources Required section for further information.


SIT30216 Certificate III in Travel

Job prospects

  • Travel Consultant
  • Tourist Information Officer
  • Reservations Sales Agent
  • Travel Agency Manager
  • Tourism and Travel Advisor
  • Tourism Information Officer
  • Airline Reservation Clerk
  • Tour Guide

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas will give you a full year of credit towards a degree with one of our partner universities. That means cutting down the amount of time you need to complete your degree, or even enrolling straight into the second year of your university course.

Our pathway partners include:

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol.

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 188.
In person: at any TAFE Queensland East Coast location.
Online: Full Fee paying students can enrol online

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 13 February 2018

Talk to us

1300 656 188

Industry endorsed

University Pathways

Payment options

Student satisfaction